Return & Refunds

Returns & refunds at Hipporush vary to the product to product. If the product you received is defective/damaged or incorrect/incomplete at the time of delivery, you may contact us within the applicable return window. Return windows are clearly explained below under each product category. Your product may be eligible for refund or replacement depending on the product category and condition. You may refer the detailed terms & conditions for returns in the relevant category below.

  • Some products are not eligible for return or refund if the product is “no longer needed”
  • At the time return window expires and you can claim the warranty if applicable. Check Return & Refund Policy
  • If the same product or item not available at the time of return, refund will be issued
  • Custom made items are non-returnable and not be able to claim for a refund
PRODUCTPRODUCT CATEGORYRETURN WINDOWCONDITIONS
Phones, Tablets, Earphones & HeadsetsPHONES & TABLETS7 DaysReplacement Only
Not eligible for return if the item is “No Longer Needed”
Mobile & Tablet AccessoriesPHONES & TABLETS7 DaysReturn & Refund
Not eligible for return if the item is “No Longer Needed”
Home & LivingHome & Living7 DaysReturn & Refund
Not eligible for return if the item is “No Longer Needed”
Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical InstrumentsTV, AUDIO & CAMERA7 DaysReplacement Only
Not eligible for return if the item is “No Longer Needed”
Other TV, Audio & Camera AccessoriesTV, AUDIO & CAMERA7 DaysReturn & Refund
Not eligible for return if the item is “No Longer Needed”
Movies & MusicTV, AUDIO & CAMERANon-RefundableNon-Refundable
AppliancesAPPLIANCES7 DaysReplacement Only
Not eligible for return if the item is “No Longer Needed”
Beauty & Health Care ProductsBEAUTY & HEALTHCARENon-RefundableNon-Refundable
Hair Removal & Electronic Beauty & Healthcare AccessoriesBEAUTY & HEALTHCARE7 DaysReplacement Only
Not eligible for return if the item is “No Longer Needed”
Clothing, Apparel, Bags & ShoesFASHION7 DaysReturn & Refund
Not eligible for return if the item is “No Longer Needed”
Eyewear, Jewellery & WatchesFASHION7 DaysReplacement Only
Not eligible for return if the item is “No Longer Needed”
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video GamesCOMPUTING & GAMING7 DaysReplacement Only
Not eligible for return if the item is “No Longer Needed”
OTHER ACCESSORIESCOMPUTING & GAMING7 DaysReturn & Refund
Not eligible for return if the item is “No Longer Needed”
SOFTWARECOMPUTING & GAMINGNon-RefundableNon-Refundable
BABY CARE, GAMES & TOYSTOYS & GAMES7 DaysReturn & Refund
Not eligible for return if the item is “No Longer Needed”
CLOTHINGKIDS ZONE7 DAYSReturn & Refund
SPORTS ITEMSSPORTS7 DAYSReplacement Only
Not eligible for return if the item is “No Longer Needed”
SUPPLEMENTSSPORTSNon-RefundableNon-Refundable
INTERNATIONAL SHIPPINGANY CATEGORYNon-RefundableNon-Refundable
BOOKS & SATIONARIESBOOKS & STATIONARIES7 DaysReturn & Refund
Not eligible for return if the item is “No Longer Needed”
  • When returning a product, it must be unused, unworn, unwashed and without any flaws or faults. Fashion products can be tried on to see if they fit and will still be considered unworn.
  • The products should carry original tags, user manual, warranty cards, freebies and accessories
  • The product must be returned with original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturers package / box.
  • If a product returned to us in an inadequate condition, we have the right to send it back to you.

Reasons for a return

  • Delivered product is damaged
  • Delivered product is incorrect