How do I know if my product is eligible for a refund and/or replacement?
How long do I have to initiate my request for a refund or replacement?
Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.
Can I return my items after the return window as expired?
Sorry, returns are not possible after the 3 days return period. You can reach our team for further questions by calling our customer support at (+94) 777 794 484
If you experience issues after Hippo Rush’s return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.
How do I pack my return parcel to make sure it arrives in adequate condition?
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Hipporush packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
How can I track my return?
Do I have to pay for shipping charges when I return a product?
There are no charges for shipping a product back to Hipporush.
What can I do if my return request was not accepted?
How long does it take to receive my replacement?
How will I get my refund and how long will it take?
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (3-4 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
|Refund Option||Refund Time|
|Refund Voucher||1-2 working days|
|Bank Transfer||2-3 working days|
|Debit Card or Credit Card||5-6 working days|
Do I also get refunded the shipping charge when returning a product?
Yes, the refunded amount would also include the shipping amount you were charged.